Debit Card Fraud Prevention
HOW TO IDENTIFY AND AVOID DEBIT CARD SCAMS
Grandview Bank takes the safety of your accounts very seriously.
In our continuing efforts to keep your accounts secure, we’ve put together a list of the most common debit card scams to avoid. Remember, Grandview Bank will never ask you to share your personal or financial information.
HACKING- Hackers can infiltrate an ATM’s software, compromising the machine in order to capture cardholder data and freely withdraw cash.
WHAT TO DO- It’s hard to determine if a particular ATM has been hacked, but you can minimize your chances of becoming a victim by only using trusted ATM’s and keeping abreast of local crime news.
Reviewing monthly statements also ensures that you notice any resulting fraud as quickly as possible.
SURVEILLANCE- Thieves can either try to steal you PIN by peeking over your shoulder or by hacking into surrounding surveillance cameras.
WHAT TO DO- Consider who might be able to see over your shoulder at your ATM of choice, whether they are within eyesight or they have a somehow hidden vantage point.
Also, don’t be afraid to be bashful, using your body to safeguard your PIN entry.
SPAM- Whether with spam email campaigns or more targeted hacking; thieves are capable of using our computers and Web habits against us in order to steal valuable account information.
WHAT TO DO- Make sure your anti-virus software is up to date, change your passwords regularly and avoid clicking on emails from senders you do not know or ads from companies you do not trust.
PHISHY PHONE CALLS- Scammers often employ a strategy know as phishing, whereby they call victims pretending to be their bank and ultimately try to get the accountholder to reveal private financial information.
WHAT TO DO- Just remember: Your financial institution will never call you to ask for confidential account information.
THREATS OF IMPRISONMENT- Fraudsters have been known to threaten people with jail time if they do not settle unpaid balances (e.g. back taxes) immediately.
WHAT TO DO- Do not pay or agree to pay anyone who contact you out of the blue. Ask them to verify their identity as well as the debit itself.
RELOADABLE PREPAID DEBIT CARDS- In some cases, victims receive a letter in the mail instead of a phone call. The letters are accompanied by a check with instructions to cash the check, to keep a portion of the cash for himself or herself, and to purchase prepaid reloadable debit cards with the rest of the money.
WHAT TO DO- Hang up the phone immediately and DO NOT purchase reloadable debit cards for any unverified debit cards.
NEVER Provide any reloadable debit card numbers to unknown persons. Treat reloadable debit cards like cash, since transactions often cannot be reversed.
COMMON SCAMS ASKING FOR DEBIT CARD PAYMENTS
FAKE LOTTERIES- An elderly gentleman receives a call telling him he has won the lottery. He is told to go to a major retail store to buy a prepaid debit card and load it with $199 to pay the taxes on his winnings. He follows the directions and gives the caller the serial number. The scammer takes the money on the card and disappears.
A woman gets an email claiming to be from a foreign official who needs to transfer money into the country. The emailer tells the woman that she’ll receive a fee if she advances the sender some money. She is told to put $4999 on a prepaid debit card and email the serial number. Fortunately, the woman gets suspicious and ignores the email.
IF YOU’RE A VICTIM
These scams are crimes. If you have paid money to a scammer, you may wish to file a complaint with the Federal Bureau of Investigation, or FBI. You should also file a complaint with your local police department or sheriff.
Contact Grandview Bank at:
New Debit Card Fraud Prevention Service
In our continuing efforts to keep your accounts secure, we've improved our alert system for potential debit card fraud.
Here's how it works:
1. When potential debit card fraud is detected, you will receive a text alert from 32874 between 8 am and 10 pm CST, with the option to reply with "fraud "or "no fraud".
2. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.
Remember- our messages will never ask for your PIN or account number.
*The phone number for our Fraud Center has changed to 1-800-417-4592. We recommend that you add this number to your phone contacts and label it "Fraud Center" so that it will display whenever you get a call from this number.
What is Fraud Center?
Fraud Center identifies fraud patterns and proactively manages the risk to your ATM or Debit card.
Fraud Center detects possible fraudulent activity within minutes of the transaction.
High risk transactions are identified and reviewed by a fraud analyst who will contact you to verify the legitimacy of the transaction.
If a suspicious transaction is detected on your Grandview Bank debit card, a text message is sent to your mobile phone asking if the transaction is fraudulent. Reply back "Yes" or "No". "No" if the purchase is not fraudulent. "Yes" if it is. If you tell us it's not your purchase, you'll be contacted by a fraud analyst and your card will immediately be disabled to prevent further fraudulent activity.
Report a Lost or Stolen Debit Card
If your debit card has been lost or stolen, it is important that you report the missing card immediately:
- During Business Hours: Contact any of our branch locations and speak to a Customer Service Representative: Grandview 817-866-3316, Cleburne 817-641-3100, Alvarado 817-790-1400.
- After Business Hours: Call the Debit Card Support Center at 1-866-546-8273. Calls are answered 24 hours a day, 7 days a week.
- Provide the following information so that the Call Center representative can identify you and your card accurately.
- Your Bank information- Must provide ONE of the following-
- Full Name of Bank, City and State-Grandview Bank, Grandview, TX (Grandview is our main location so all of our debit cards are recorded under this location regardless of which branch your account was opened.) OR
- Grandview Bank's routing number - 111906996
2. Your information- Must provide ALL of the following information-
- Name on the debit card-exactly as it is printed
- Full address of the card owner
- Daytime phone number (as per bank records. Please update your contact information with the bank so this information is accurate on our system)
- Reason the card status needs to be changed - ex: Card was lost or stolen